Branch officeSales & operations
The branch corporate had left to sink or swim#
Under $11M in annual sales and minimal EBITDA when Steve took over the branch. No one from headquarters had paid attention in years. The fix wasn’t a strategy — it was teaching the team “the way”: a solution-selling process, DISC-based communication, job costing that matched the estimate to the invoice, indirect costs billed to the jobs that used them, a warehouse that was counted, and a weekly cadence nobody could hide from.
Within 24 months the team had grown sales to $28M — more than double every goal. Even in the industry’s down years, a team taught to hunt, forecast honestly and protect margin still delivered up to 169% of its revenue and EBITDA goals. Over Steve’s final twelve months the branch ran at 168.5% of sales goal and 211% of EBITDA goal, and a major healthcare partner named the office Vendor of the Year — “the gold standard” of customer service.

- annual sales in 24 months, from under $11M
- $28M
- of EBITDA goal, trailing twelve
- 211%
- of revenue and EBITDA goal in a down industry year
- 169%
- of sales goal, trailing twelve
- 168.5%



